Response to Arrears with C&G

It may be that C&G is more interested in repossessing you than bearing with any arrears. Equally, it may merely be an attempt to frighten you. I've checked our records and unfortunately don't have much on C&G's requirements of debt counsellors.

C&G (and, by extension, Lloyds TSB) promote aggressive treatment of borrowers who fall into arrears. This is publicly called Active Arrears Management but in a conversation with a member of C&G staff it was clear that internally they are consider its emotional consequences for the borrower to be of less importance than its financial consequences for the C&G.

It might help to name the counsellor and the company they work for. There are some who's practices we disapprove of, others that are clearly genuine.

Lee

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