Shortfall, Subject Access Rights

My husband and myself are just about to issue a notice to the Halifax for subject access rights regarding a mortgage he had with his first wife, and we are being asked to pay the shortfall even though my husnad has not lived there for 8 years. Has anyone done this and did they receive anything worth reading. We have a querie that the Halifax seem reluctant to answer, the Halifax representative in one branch told us something that the Head Office have since denied, and we wondered if this was the right way to find the answer.

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