The Sun "City" column has, today October 14th 2000, profiled the Chief Executive of Halifax PLC.(posted 8595 days ago)The article states that he; "realises that banks, including Halifax have had a bad image. It's an impression he is determined to change."
The article then goes on to quote him as saying; "Arrogance and complacency have no place in the Halifax. We are very keen to ensure our brand is the most-obviously customer friendly."
The article also states that his number one of top ten tips is;"If things aren't right, say so. It is foolish to pretend all is perfect when it is'nt"
Some very informative quotes for all Halifax mortgage shortfall victims and definitely worth bearing in mind for the future don't you think?