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Response from Abbey re SAR

from Joanna Berry (foxwood60@aol.com)
I have just received the following response from Abbey regarding my request of subject access rights:

"This account was redeemed in October 1996 and the details have since been deleted from our computer system. The data protection act only covers information held on computer and therefore you would not receive any paper based files. However, it is possible that the mortgage centre has retained some manual records. Although we are not obliged to, if you let me know if there are any specific details you require, I am happy to contact the centre to see if they have a record of the information."

I currently still have DLA breathing down my neck to complete the Income and expenditure form and they wont send me a copy of the indemnity (even after a solicitors letter requesting this) which I still say was mis-sold. I feel like I'm banging my head against a brick wall and getting nowhere.

Does anyone know what my next move should be?

(posted 8557 days ago)

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