Following a number of Emails regarding this report I thought I'd make the following points:(posted 8566 days ago)You don't have to type the link above into your browser. Instead just highlight the link, select copy, then paste it into the address box in your browser and then just hit the enter key.
The relevant page of the report is can be found in the Examination of witnesses (Questions 465 - 479). This a direct link to that page:
http://www.parliament.the-stationery- office.co.uk/pa/jt199899/jtselect/jtfinser/328/9041505.htm
You should note that Mr.Dean states that he has been deputed to act as a quasi-spokesman for the other Ombudsmen present which include the Banking Ombudsman and the Building Societies Ombudsman. The most pertinent paragraphs are from Question 474 onwards.