They are allowed to be aggressive, but you can help turn their aggressiveness against them by asking them questions as outlined on this site.(posted 8524 days ago)In my opinion you should get a tape recorder and tape your calls. There's a commonly held belief that you are not allowed to do this. This is nonsense - just do it. There are many ways you can use this information but your main objective should be to stress that you want Eversheds to put their issues/questions/whatever in writing to you in a letter. You want to get Eversheds' obstructiveness to your reqeusts for proof visible, in writing, in order to help them screw up their client's ability to successfully sue you (see the Do's and Don'ts section of this site for more information about why their refusal to supply proof screws up their own case). If you can't get it in writing, try to get it on tape. You may or may not be able to use the tape in court if they ever sue you but you will probably be able to use it to scare the shit out of them and you can pass the tape to me and I will use it to help damage their client.
Lee