In September 1999 my brother purchased a suite of furniture at D F S on a 12 month interest free basis. The suite was delivered in November 1999. Everything fine and dandy.(posted 8498 days ago)August 2000 my brother contacts First National Tricity Finance to notify them of his change of address and bank details. On the phone he was told it would take 4 weeks for the Direct Debit to be made up and would he pay the first instalment by cheque, which he did. Unboknownst to him no such Direct Debit was made and therefore the instalments have not been made. Surely an error of the lender? NO notification has been received by my brother of shortcomings in the loan. On contacting First National Tricity Finance my brother is told that they have no record of him having any dealings with him.
Now, some 5 months later, he comes home from work to find a card shoved through the door from Fleetwood Debt Recovery Services saying to contact them urgently. On phoning Fleetwood my brother was informed that their records weren't on file. He phones again today to find that he has been given 48 hours to pay the entire amoutn of the suite which he cannot afford to do.
I have told my brother not to allow them entry to the house and to give them nothing if they turn up. I feel that this is the fault of First National Tricity Finance but I need to know where my brother stands and has someone boo-booed along the way?
Please can you advise us?