Hi Warren,(posted 8495 days ago)West Bromwich aren't criticised that often by readers of this site compared to lenders such as Abbey National, Mortgage Corporation, Bradford & Bingley and even - recently - Halifax.
However, West Bromwich were publicised very heavily a few years ago for their involvement in Home Income Plan (HIP) schemes that left elderly home owners in very serious financial trouble.
West Bromwich were, along with Cheltenham & Gloucester (now the mortgage provider supplying Lloyds TSB), very difficult to obtain compensation from over alleged mis-selling of HIP schemes. I recall that the Investors Compensation Scheme folks had to fight these two companies through the courts before the companies capitulated.
On repossession, there is a list of solicitors in the Who helps? | Paid Help section but you would be best served by reading this site thoroughly first. Not many solicitors are very good at dealing with lenders, unfortunately.
Lee