Response to has anyone else heard of this agreement please?

It's actually:

www.cml.org.uk

The CML's Handling of Arrears and Possessions (CML statement of practice) is actually in the FAQs and links section NOT the Mortagage Code section. Take note that it is only a statement of practice not a 'code'. Watch out as well for their use of very 'flexible' words such as "should", "usually", "may" etc. within the statemment of practice.

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