Wanted to drop a quick line to say thank you so much to this web site. Handed our keys back to Coventry BS in 1996. Heard nothing until July 2000 when they asked for £48,000. Have used this site since then to keep asking them to substantiate their claim. Followed the Do's and Don'ts, filed Subject Access Notices, kept calm and polite - did everything this site told us to do. Today have had our offer of £2,000 in full and final settlement accepted. Many, many thanks. Did not think we would ever be able to put this matter behind us. We finally can. If anyone wants any info as to how we got them to settle please e-mail me.(posted 8463 days ago)Very Happy Alena!!!!