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Response to Citi Bank- Property Service Partnership Collection

from anon (i.hate.abbey.national@another.com)
This is personal advice which is all based on my own opinions which you should only consider or use at your peril.

Citibank -------- Citibank is an interesting company and I've worked for them for many years at quite a senior level. Citibank has cut it's operational staff to the very bone, and then they have reduced it by 10% every year for the past five years. The merger with Travellers did nothing to help this since Travellers ordered yet further staff reductions.

I myself have been in dispute with Citibank over a bank loan. It is my experiance that nobody in Citibank has the time to now respond to any written communications. They are just too snowed under with work. If you try calling anybody at Citibank you stand a 99% chance of talking to a voicemail.

I telling you all this to explain why they want to keep communications to the telephone level, they just cant handle long letters which require detailed replies. They are too busy and too overworked.

My advice; Send them a long letter every couple of days, at least once a week, and demand responses (be niice) on all issues. If they fail to respond on any issue then halt communications and force them to back up to respond to your questions.

Stick at it and they will give up in time. Don't be unreasonable or they will simply go legal. Just keep asking sensible long questions and appear to be trying to reach a solution. Make them a reasonable offer and they will prob accept it just to close the problem and not reply to all your letters.

Get your husband to say that he cant discuss your problems with Citibank since this would be a violation of the Data Protection Act. Back this up with a letter (a long one of course) stating that your husband is not authorised to discuss your issues with Citibank, then they are not even allowed to call him. If they do call him again then register an assessment request concerning violations of your rights under the DPA with the Data Protection Commissioners (free) and copy the letter to Citibank, they just hate that, 999 on a scale of up to 10 I can assure you. Title of assessemnt request; "Continuing violations of my rights under the DPA concerning illegal attempts to discuss my personal details with another person after I have specfically written and required Citibank not to discuss my details with anubody else". Supply copies of all your long letters and copies of the Citibank replies.

Solicitors ---------- My opinion based on recent experiances are that they are mostly not very good. I'd personally love to meet a risk taker who is also a solicitor, I think its an extinct breed.

If you want to know the best one in your area call or visit the local CAB and ask them. They know who is good and who is rubbish in the area. Explain your case and they should point you in the right direction. A couple of hours spent using a site like the Home Repo will cost you less and you will get good advice.

I'd advise you you bone up on the site and then maybe balance this with some a advice from a CAB recomended solicitor.

(posted 8441 days ago)

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