I am dealing with a shortfall claim currently and have asked in writing for a copy of 2 valuations organised by this society in 1995. They have responded by quoting the above act stating that it is not obliged to supply me such vital information and it is not their policy surprise surprise. Also they have advised me that my history and default details would have been deleted two years after completion as the account would no longer have been current, the debt having been cyrstallised at completion of the sale in their words. They provided me with what they describe as an exception being brief notes which would have been kept on the socities internal account statement which is basically illegable and relating onlu to in house termonology and more like screen captures including meaningless fields.Surely this in a age of data storage is a joke?(posted 8462 days ago)Any advise on the above would be appreciated ASAP!