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Response to BE VERY CAREFUL

from Andy T (andy.turner@ramesys.com)
There's a section on the site somewhere that lists some of the companies that have visited the site, and the Halifax are in illustrious company (companies WAY better than them have been here).

My understanding of the internet is limited, but I imagine it would be impossible to keep them out. The only good point to derive from the situation is that after reading about the hassle and distress their tactics generate, they might start adopting better practices rather than the current shambolic way they treat people. After all, when you look at the detail, much of the website isn't about us trying to diddle them out of their money, it's about making sure they treat (what they used to call) clients, with dignity, fairness and respect when times become hard rather than bullying, wheedling and evading.

Most of the regular correspondents on the site are careful to give out generic advice and we always advise you to confirm any specifics via a solicitor or CAB if possible. Some people are also willing to enter into private correspondence as well (especially if they share the same surname!).

Keep going.

(posted 8338 days ago)

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