Abbey are quite correct in stating that they have 40 days to respond to your SARN. This is forty days and NOT 40 workign days.(posted 8260 days ago)And, they are correct in stating to you that only computer records must be provided under the current provisions of the DPA. But, this changes after October 26th (not sure of the exact date) when manual records must be provided as well. You may therefore consider serving a second SARN on Abbey, why not ask them now to comply with the change and supply manual records as well? Its worth a try.