We've had a similar problem with Citibank International, who, after writing inviting us to phone them, keep replying to SARNs by denying they've ever heard of us! After three unsuccessful attempts, we're sending all the details to the Information Commissioner. At the same time, we're sending a letter (again!) to Citibank saying we expect (1)all data they hold on us, or else (2) a letter stating that they will not at any time in the future ask us for money. If we have no response by next Monday, we will take that to mean they are agreeing to the second option. I'm hopeful this should get a satisfactory answer.(posted 8236 days ago)As long as all your letters are clear and polite, and you repeatedly stress you are merely exercising your legal right to information under the DPA, it cannot look good for them if it ever emerges in court that they are being so obstructive. The Information Commissioner address is:
The Office of the Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Good luck!