The Banking Ombudsman Scheme is now part of the Financial Ombudsman Service (email: banking@ombudsman@obo.org.uk & website: www.obo.org.uk).(posted 8191 days ago)For your complaint to fall within the rules of the Ombudsman Scheme you will have to show that you have suffered financial loss. Your best bet might be to argue that your house was undersold - the Ombudsman can look at this, I am told by a member of Treasury staff. You can also now request a public hearing (courtesy of the Human Rights Act article 6).