I disagree (yet again) the Financial Services Act requires insurance companies to retain copies of all insurance documents for six years.(posted 8127 days ago)What is at stake here is your rights under the DPA. As such, if they have failed to supply you with all information in response to a SARN, and you have suffered a financial loss (by settling) & you have suffered personal distress as a result, then you are fully entitled to compensation under the DPA; If the IC uphold an assessment request on this issue.
Good Luck.