I personally think the IC is drowning; the ramifications of the new legislation have opened complaint and assessment floodgates that it is ill equipped to cope with. However, I think that the IC's remit would not extend to your complaint as processing information is very different (legally) to collecting it. Processing refers to storage, retention, media, application and use. Collection is just that - getting the information in the first place.(posted 8112 days ago)The Halifax are chancing their arm. They are absolutely not allowed to ask for financial details of a third party who has nothing to do with a repossession. The only time a Court can direct that your details are taken into account is where there is evidence of joint title in current household assets. Tell them to go swing.