Are E-Mails between Eversheds & Mortgage Co confidential under SARN/DPA ?

I am in dispute with my Mortgage Company which was Mortgage Services, then HYPO MSL, and now Birmingham Midshires. I have served SARN's on Eversheds, Lewis Silkin and Birmingham Midshires, received replies from Birmingham Midshires complying with DPA, and one from Eversheds stating that communications between them and the mortgage co regarding my case are commercially confidential, and as such they will not be suppliying such documents. Is this correct? I was under the impression that ALL documentation relating to a case was viewable under the DPA.

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