Response to No response from SARN-what now??!!

This is my own personal opinion and suggestions to you based on what you have stated. You must consider this very carefully and decide what is the best course of action for you based on my advice, the contents of the site, and others. I accept no personal liability for these comments & suggestions whatsoever. I think you should also wait for some more responses from the board as well before you make any decisions. And, I think you should fully discuss all aspects of this situation with the IC on 01625-545700, ask for the consumer help desk.

First off C&G have forty days to respond to your SARN request from the date they received it.

Solicitors have been quoting this 'legal professional privilege' nonsense & tripe for quite some time now and it needs to be challenged.

You should write to the IC. Make a formal assessment request regarding this refusal by DLA to comply with your SARN request.

You should write to DLA & C&G to advise that you have asked for an assessment from the IC concerning the refusal of DLA to comply. They will therefore please place everything on hold until the IC assessment, and any appeal regarding the assessment decision is completed.

The IC may well eventually back up DLA's statement and refusal to comply with your SARN request. There have been many instances in the recent past where the IC have failed to support a complaint that a SARN request has not been responded to, for a number of reasons. But, I would suggest that you then make an appeal to the Information Tribunal regarding the IC decision. You have 28 days from the date of the IC decision to make such an appeal. You can ask for the appeal to be given a public hearing as well.

I personally believe that the Information Tribunal will not uphold the stance by solicitors and the IC that they do not have to provide you with a full response to your SARN.

Good Luck.

[ Previous | Next ]