I agree with the two responses above. Even though they're supposed to, lenders persistently fail to provide everything which they hold on you. Unfortunately, they like to think that they can pull the wool over our eyes, and that we're not exactly sure of what our rights are.(posted 7943 days ago)Write again, thanking them for the information they've sent, and ask for the rest. If they fail to come up with the goods, then make a complaint to the Information Commissioner.