After taking the good advice on this site I have decided against filling out the I&E form. I am now dealing direct with YBS and not Addleshaws anymore. I am in the same position of going round and round in circles. They have provided me with the SARN documents. I offer them full and final they refuse without I&E. Each letter threatens court action if I don't fill this in. I believe the property was undersold but YBS refuse to acknowledge this. As I am getting nowhere with YBS should I advise the Ombudsman that I believe the property was undersold? Is this the sort of thing they deal with? I am also thinking that maybe they could act as a mediator between us to resolve this case? Any ideas of what I do next?(posted 7867 days ago)Thank you