I'm going through a shortfall(posted 7889 days ago)I have requested various pieces of information from the bank and their representatives. However, they only answer a few of the questions I originally ask! Now I'm fed up of constantly asking the same questions. Can I go to the ombudsmen as they never reply to the important matters.
One point in particular is the fact my girlfriend (who works for the CAB too) is dealing with the whole case, and she has my authority to do so. Originally they stated they never recieved my authorisation (under Data Protection rules), and when she sent a SARN back on Aug 1st, they have just replied stating that they STILL have not had my authorisation and will not send the details, until I send a signed document. Even though my girlfriend has recieved other documentation and is my representative. What can I do now?
As I'm fed up with correspondance not going anywhere, them not answering my questions, can I go to the ombudsmen now?
ANY TIPS????
Alan