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Response to Halifax - no obligation to reply to SARN request?

from One Angry Mother (madcow678@hotmail.com)
I sent them a letter yesterday, stating that if they a) don't have any info on me how did they manage to pass my letter onto Mortgage Recovery, and b) should this not satisfy them about my identity. I gave them the roll number for my old mortgage and stated that this is only a starting block and I want ALL information from all areas, including info passed between departments and to outside companies.

I got a letter back today saying that the Mortgage Recovery was the important bit of info they needed (even tho the silly cow had already passed my original letter onto them, which incidentally was now 4 weeks ago, and it took the data controller 2 weeks to reply to, by which time I was on holiday - so 3 weeks warning - perhaps forewarned is fore-armed?)

Anyway, she now says she will process the SARn, so when I get the info back, I expect I'll be posting another message for help!

Thanks for asking.

Tracey

(posted 7840 days ago)

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