Tracy,(posted 7817 days ago)The Halifax still have an obligation to deal with any complaint you may have with them even though your case is settled. That's why they are trying to "fob" you off. Make them work for their money and put in an official complaint and state how their attitude was not v helpful. Also you can still go to the FOS and that would cause them even more 'hassle' (which is great, in burning their money).
See an earlier posting of mine which (depending on the dates) you may have been entitled to shares in Halifax.
Best Wishes
Geoff