Patricia,(posted 7738 days ago)The only things I can think of at the moment are:
1)Report the Woolwich to the FSA explaining their behaviour and how they are not following the promises in the mortgage code to:-
a)act fairly and reasonably in all our dealings with you.
b)consider cases of financial difficulty and mortgage arrears sympathetically and positively.
2.Get your client's MP involved.
If I can come up with anything else I'll let you know. Good Luck.
Mark.