Hounded by Halifax who didn't process Transfer of Equity

My husband got divorced in 1993 and signed the house over to his ex-wife. Halifax say they never recieved it although it was handed to a member of staff. In Oct 96 his ex gave the house up for voluntary repo and made a deal with them. She paid them £2000 not to chase her. In Nov 02 we started getting threatening letters from Counselling Intermediary Services Ltd on their behalf wanting £8000 or else! What are our rights and do we have to stand for this? We wrote back immediately to explain the situation but they just keep demanding an Income and Expenditure form and offer of payment. Please help.

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