Jovinah,(posted 7701 days ago)I would list out the missing SARN items and politely request them again, asking them how they can expect you to evaluate their claim regarding the alleged mortgage shortfall if they won't provide the necessary documents. Send the letter by recorded/registered letter. Make sure you keep copies of all communications and even keep the envelopes of the letters you receive.
In the information you have from the SARN so far, is there any reference to any communication to you or letter about contacting you after the sale of your property? I think I would be inclined to wait for all the SARN info before asking them about not following the voluntary six year code. Have you checked the exclusions on their web page as I suggested earlier?
Best wishes, Mark.