Hi Jovinah,(posted 7702 days ago)We are dealing with H,S&E too. The reply they gave my fiance was they were covered by 'legal privilege' which when I checked with our Data Protection Officer is allowable.
We discovered when we sarned Bradford & Bingley who H,S&E are acting for that although H,S&E advised they were not passing certain information to B&B this was indeed untrue and that all H,S&E are are solicitors acting on behalf of the building society, they don't make any decisions it is all down to Bradford & Bingley to decide.
As Mark advises, and if you haven't already done so, write to H,S&E as they are the ones communicating with you, who will then pass the letter to Mortgage Express asking why they are not adhering to the CML Code as they are members.
You are not alone, Mark and many others on this site have offered excellent and invaluable advice and you seem to have many positive things on your side, i.e. time limit etc.
All the best and good luck. Let us know what their reply is.