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Response to Mortgage Express/ Hammonds Suddards & Edge shortfall further from previous posting

from hanging in there! (Anderston828@aol.com)
Jovinah

I had similar problems getting info (Abbey/DLA) and I have already complained to the Info Commissioner. You will have to complete one of their complaint forms. It will then take them at least 3 months to investigate and reply to you. If they agree with your complaint they will instruct the lender etc to provide the information as per the Data Protection Act. If they then fail to provide the information it then becomes more serious and the Information Commissioner can then take action against them.

It is about 6 months since I first lodged my complaint and I am still waiting for a conclusion from the Inf Commissioner. However I would not let this put you off proceeding with a complaint because if and when your case goes to court, their non compliance will not put them in a favourable position!

Do not admit liability on all correspondence and do not fill in any I & E forms. Don't lose sleep over their threats and remember to send all correspondence by recorded delivery.

It might be an idea to consider complaining to the Financial Ombudsman if you feel you are in a deadlock situation. You will need a a letter from the Lender confirming you are in a deadlock situation....just write and ask them for one! It will also demonstrate to them that you are putting up a fight and that their attempts to intimidate you are not working!

Mark will confirm whether or not this is a good idea!

M

(posted 7637 days ago)

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