We have just SARNed Abbey and Eversheds in the latest round of our "shortfall" battle. (see "Final Deficit / Abbey Nat / Eversheds" about 50 questions down the list)(posted 7640 days ago)Abbey's computer bods have sent a very curteous reply, but like the Nationwide customer below, they are asking us to be specific about account numbers. Do I give them the mortgage account number, or are they getting confused - thinking we want BANK account details.(Of which there aren't any)
They are also saying that if the "account" is a joint one, then we must also get permission from the other party before they respond to our SARN. The *mortgage* was a joint one (my partner with her ex) so do we need his cooperation, or are they talking bol***ks?
They are also very keen for us to have a cosy chat in the hope that they can satisfy our request without the need for the formallity of a SARN - should we stick to the SARN, or have a chat? I feel they're slightly nervous over the SARN - anyone agree?
We also feel we've an excellent case of underselling with regard to this property and Eversheds have certainly changed their tone since I pointed this out to them. What is involved in countersuing for neglegence regarding the sale - some of the cases I've read tonight make us feel they could end up owing my partner money - comments appreciated
regards
Andy Robson