Response to CML Limitations on Initial Contact By Ins Co

Florrie,

I think you are referring to the CML voluntary 6 year code which lenders (who are members of the CML) are supposed to adhere to. This, however, does not apply to insurance companies, see: www.cml.org.uk/servlet/dycon/zt-cml/cml/live/en/cml/pub_info_dept

Did your lender receive an insurance payout for the full mortgage shortfall ?

Mark.

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