Recently I sent the Abbey a letter advising them I was ready to forward my complaint re the mis selling of a MIG, underselling of my house and the inaccuracies I found in the SARN info, and that I felt that the matter was time barred etc. I also told them I had considerable evidence in support of these claims. This was really my last ditch attempt to give them the opportunity to drop their actions against me, rather than go through a long protracted procedure with the FO. I had already made a F & F offer some time back which they had actually accepted, however I withdrew the offer when they advised they reserved the right to pursue my estranged husband. As we were in the process of reconciling I wanted the F & F to cover us both as otherwise the offer was pointless.(posted 7619 days ago)Anyway in reply to this recent letter they have advised that they are now going to launch a full enquiry. However they also go on to say that there are some cases where a customer might accept a modest amount of compensation to settle the matter and that if I make them aware of this in advance they might be prepared to settle the matter immediately.
They enclosed a form asking me to detail what my complaint is, what I want them to do about it and how much compensation I am looking for! They make no reference to the matter being time barred etc.
I have not advised them yet that my husband and I have recently reconciled. Although my husband works, we are in a council house, no assets and he is going to be paid off at the end of the month. I intend to advise them of our reconciliation when I write back.
So what do I do? Do I present my F & F offer as before but on behalf of both of us? Do I ask for compensation from THEM as well? Or do I say look I'm not admitting liability but for the sake of good will shall we call it quits and not offer anything.?
Is this approach by them some devious tactic or what?
Any advice is really appreciated.