As said above, yes, they are covered. However from my experience, such tapes aren't kept for that long, and only certain conversations would be kept for use in training environments - eg how to deal with a particularly irate customer etc.(posted 7399 days ago)If you're going to ask for the tape and have a realistic chance of getting it, you need to do it immediately rather than waiting. If you're concerned about accurate recordings of your phone conversations, you can buy little recorders to plug into your phone at your end.