I think the VERY LEAST you can expect is an apology.(posted 7294 days ago)If Cheif Exec of Abbey doesnt respond to your satisfaction then Media would almost certainly be interested due to your husbands and your own health circumstances - try Sun Money and Daily Express's Crusader - both seem to get results from the big lenders but I and others have found Watchdog to be a complete waste of time.
Good luck
Let us know how you get on