It looks like they are improving their image:(posted 7233 days ago)Wescot Credit Services Process & Compliance Co-ordinator This vacancy is CLOSED: no further applications will be accepted.
The Company: Wescot is one of the leading credit management companies in the UK. They offer a tailored service for their clients from customer service outsourcing through to total debt management. They work with a large number of blue chip companies and have approximately 750 employees.
The Vacancy: Applications are invited for a full-time vacancy within the Process & Compliance department for a Co-ordinator.
Reporting to the Process & Compliance Manager, the Co-ordinator will be responsible for processing all complaints received from clients, account holders and third parties (CSA, Trading Standards, Police, MPs, and Media etc.). After a full investigation, a business reply will be provided within agreed timescales. Liaison with all internal departments to implement appropriate remedial, corrective and preventive action will form an integral part of the investigation process. The Co-ordinator will also liaise with clients, account holders and third parties to ensure a satisfactory outcome is achieved.
Awareness and understanding of relevant regulatory guidelines and legislation will form an integral part of this role.
Internal Process Audits will be conducted by the Co-ordinator to ensure compliance to ISO 9001:2000. In addition, where appropriate, the facilitation of remedial, corrective and preventive action will be undertaken to promote business improvement.
Skills Required
- Excellent interpersonal skills. - Good keyboard skills. - Advanced knowledge of Microsoft Windows, Word and Excel. - Problem solving skills. - Excellent team member, but able to work on own and use initiative. - Planning & organisational skills. - Excellent written and oral skills. - Ability to work under pressure to tight deadlines.
For further details of the role, please contact the Process & Compliance Manager (Mark Bristow) for an informal chat.
Salary: Dependent upon skill or experience level.
Degree/HND: Any
Location: Hull, East Yorkshire
Closing Date:
This vacancy is closed.
Reference No: GL 5268
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