Having missed two recent monthly mortgage repayments I was today visited by a debt counsellor from "PDP Management Services Ltd" acting on behalf of my mortgage lender, Bristol and West. During the course of my meeting - which I was told was purely to establish my income and expenditure and arrange repayment of the arrears - I was asked a series of questions about my house including it's condition, decoration, internal and external features, gardens, fencing. I was even asked if the interior was contemporarily decorated. The counsellor also advised me he had taken a photograph of my house.(posted 7197 days ago)When I asked the purpose of this questioning and the photograph the counsellor replied; " I have no idea what they use this information for.....it's just bureacracy and they don't do anything with it". I found this suspicious and having read this website about such counsellors I now realise that this man was collecting information for Bristol and West to assist with a possible repossession case.
Is this acceptable behaviour ? Surely the debt counsellor would know exactly why he was asking these questions and yet he claimed to have no idea ? I find this behaviour very underhand and unsavoury but guess I have no redress in the matter ? I would appreciate any advice and commments, especially from people with similiar experiences. Thanks in advance.