Echoing Matty's remarks. Carol Riley is ok, knows what she is doing, and talks straight. If she can help you, she will, if she can't she'll say so. One word of advice would be not to waste her time, so before making a call, get all your documentation together.(posted 8269 days ago)They help by advising you of your rights and pointing you at useful resources and tactics - much like we do. They'll also want you to do most of the work - much like we would.