On the SARN data issue;(posted 7783 days ago)If Abbey have stated that your data has been transferred, held, is on, whatever media type...then they have to supply you with a copy.
I can't comment about the mortgage questions....
But, you should write back and state that you require a full copy of all your personal data, regardless of what media it is held on. State that they are now over the 40 days, and they have failed to comply with your SARN request, so you are therefore making an Assessment request to the IC. Copy your letter the Information Commissioner together with an Assessment request.
They have to provide this to you.
Good Luck, Harry