Further to the CML web page "Handling of Arrears and Possessions - CML Statement of Practice" mentioned above, the CML state in the Mortgage Code under 8.3 (see also 10.1) "We will follow the general principles of the CML's Statement of Practice on Handling Arrears and Possessions..." See: http://www.cml.org.uk/pdf/mcode.pdf(posted 7665 days ago)Hope this is of some use.
Mark