Hi Steevens, I am not sure I have an answer. What you described has never happened to me. Infrared film is a lot thinner than regular film, and thus requires more delicate and patient handling all around. However, I don't treat it differently from regular film when loading. Make sure your reels are set properly. It almost sounds to me like they were just a bit too far apart to properly grab the film. If your film was ruined, use it for some practice loading drills.(posted 8194 days ago)Good luck.
chris