Thanks to all who have contributed, I did write to Mr Arnold and although I did not get a reply from him personally I did get one from another department and in short they accept we are re-mortgaging and so the repossession order has been stopped. This in it's self is a relief, I did not get an appology and they want to charge an extra 2000 in intrest on the amount we borrowed which I think is greedy. I will be delighted to see the back of them I can tell you. This is not the end I see it as my public duty to write a long letter to my local paper to warn others to have nothing to do with AN.(posted 7333 days ago)