Tell your mum to write to Eversheds saying due to the seriousness of the matter she no longer wishes to discuss matters over the telephone and would like to receive any communication by letter.(posted 7291 days ago)Follow the instructions on the website about putting the lender to strict proof. I know she has admitted liability by filling in the forms and making payments but, that is no reason for her not to start putting everything down in writing.
The bullying and harrassment are terrible, I would suggest that next time she receives a phone call she tells them they are abusing her human rights, unfortunately they do bully and harrass - at last count my partner has received over 20 letters threatening bankruptcy, accusing him of things he has never done, the list goes on and on!
You can stop the phone calls instantly, once requested they have no right to call you - they just don't want you to know that - and if they do you can complain to them officially.
If she has no valuable assets there isn't much they can do except be verbally and mentally intimidating - oh they are such lovely people.