The customer service team I manage is a newly hired team. I need to implement team tactics to form a cohesion to mirror a dynamic, motivated, and productive work force. Where can I get some resources to do this?

Thank you,

Elaine A. Hupfeld

-- Elaine A. Hupfeld (wkh@net1plus.com), October 27, 1998

Answers

You might want to look into IBM TeamPac. It is a series of 2-4hr. modules designed to be used to launch a team and address all the problems faced by a new team as it goes throught the various stages of development.There are 26 modules divided into 4 sections. They are forming, storming, norming & performing. I have ysed them and they are pretty good. We use them in conjunction with MBTI to develop our cross functional teams.

-- Stu Cohen (stuart.j.cohen@snet.com), December 18, 1998.