self directed teams

greenspun.com : LUSENET : work teams : One Thread

I am researching self directed team structure. I manage a call center of approximately 200 employees and would like to develope a team network. I am finding it diffucult to implement this "concept" due to the fact that our labor force is Union and minimizes flexibility. Do you have examples or direction for me?

-- Dale Hagadone (hagadone@hawaiianair.com), July 18, 1999

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