Ordered an Arca Swiss camera from a very reputable dealer in the UK on February 28th. Since they were out of stock, they had to order from Arca. Big mistake..... - follow up calls revealed that the order had not been processed by Arca at all, because key Arca personnel was on vacation. The dealer was then told that the camera would be shipped from Switzerland immediately. Another 2 weeks pass... turns out camera was still not shipped from Switzerland, some part missing. As of today, still waiting...

Sorry for posting, but I had to vent my frustration. Hope, Arca reads this. (Their cameras are fine, if it weren't so frustrating to deal with them).

-- Andreas Carl (andreas@physio.unr.edu), March 30, 2000

Answers

Andreas,

Hang in there...it'll be worth the wait.

Jim Blecha, an ARCA-Swiss owner

-- Jim Blecha (jbphoto@home.com), March 30, 2000.

Andreas, I had to make three phone calls, send a fax and wait 5 weeks to receive simply their brochure recently, and I am just a few kilometres from them. So you are not too bad!

But I forgive you, dear Arca-Swiss. The lady on the phone is such a pleasure to speak to, and also, you where in the middle of your move.

-- Paul Schilliger (pschilliger@vtx.ch), March 31, 2000.

Dear Andreas

There is no "key ARCA personal necessary" to process an order? (where did you get this information) We will contact you directly concerning the delivery delay.

Kind regards

ARCA-SWISS International Customer Support

-- Customer Support (arca-swiss@swissonline.ch), March 31, 2000.

I apologize for my posting, it's just that I am very impatient (and very eager too!) to get my hands on this camera! Arca has called and the camera is apparently on it's way. Thanks Arca! Thanks Robert!

-- (andreas@physio.unr.edu), March 31, 2000.

April 12th - I received my ARCA SWISS camera and I have to say, this is one smooth piece of equipment. Had never seen one in the stores, yet it surpassed my expectations. Can't wait to take it out into the field. And "yes, it was worth the wait"!!!

-- Andreas Carl (andreas@physio.unr.edu), April 13, 2000.