Last nite, my husband went to store for me. We needed bread for Spaghetti. He bought Seattle Sourdough bread. It had a special sticker from Snyders on it. The minute I opened the wrapper a smell of old bread came out. I looked at date and it expired Jan. 8th! I was ready for dinner and so I made garlic butter and used it anyway. It was so bad. I have been assured by store that I will get my money back or exchange, but why was it still on the shelf in MARCH! A man will pick up any thing. This is not the stores fault I feel, but the breadman's. No wonder he put it on sale. I only trade at the Harvest Foods in St. Maries, Id. I will not use Archie's as he has no respect for the people that work for him, and so he has a constant turnover. I somehow feel he (breadman) would not have allowed this to happen there. I beg of you to stop this practice of leaving St. Maries with product that they would never dream of leaving in a big city store. Sincerely Lois Tuel Box 180 Shepherd Road St. Maries, Id. 83861

-- Anonymous, March 06, 2001

Answers

Dear Lois,

Thank you for taking the time to write to us with your concerns. We would like to let you know that we are not the bread company that is responsible for Seattle Sourdough Bread. We are not familar with all of the breads that The United States Bakery produces.If the package of Sourdough has Snyder's name listed on the bread. Snyder's Bakery which is one of the United States Bakeries would be the company that baked and distributed the product.

We work with The United States Bakeries on many of our bread lines and I would like to assure you that we will forward your letter to the customer service department so that they can review your letter and address any concerns.

Yes, our Innkeeper's Raisin Bread with Nuts and Cinnamon has changed to Raisin with Cinnamon and Vanilla. After an extensive customer survey we found customers preferred the formula without nuts.

If you have any additional comments or concerns, please feel free to contact me at lindas@bread.com

Sincerely, Linda Sewall Customer Service Rep.

-- Anonymous, March 08, 2001