I am looking for examples of industry benchmarked measurements captured in a SLA for Desktop and LAN/WAN services within the following areas:

Resolution Time Network Availability Network Response Time

Can anyone provide me a point in the right direction?

-- Jermaine Stanley (jerstanley@hotmail.com), March 06, 2002

Answers

I am as well, have you found anything or heard from anyone?

-- Brett Yoshimoto (hattrickmac8@aol.com), June 15, 2004.

check out www.end-endsoftware.com

-- Brian Peck (bpeck@end-endsoftware.com), June 15, 2004.