Well I want to state a couple of things. To be fair to GP Motors who rebuilt the Senna’s motor, they have been more than accommodating to me than MV USA has. . And I give them credit for that because to them I’m nobody. I didn’t purchase the bike from them and had not been a customer of theirs. I moved into their area with a problem and that was their first contact with me. I’m not a mechanic and don’t know the in’s and out’s of a motor so I can’t state about the quality of the way that the motor was rebuilt. But I do know that it hasn’t been the same since it was rebuilt. I also know that I’ve yet to meet one person, mechanic, dealer or otherwise, I’ve talked to about motor problems and the problems with my Senna in particular who didn’t think the bike should have been replaced or at the least had the motor replaced instead of being rebuilt. Especially considering the age of the bike

Regardless if MV (or any other company for that matter) is going to require that people use “authorized” service centers for warranty work then it is MV’s responsibility to make sure of the quality of these places are at specific standards. So if one of these places is indeed doing bad work or service it’s up to MV to get that resolved as well as making sure that they are trained properly and kept up to date with training and info. Because in the end it is their name that is on the line.

But my main point is the quality of customer service that MV USA has shown me. And if they can’t give good customer support from their end how can we expect them to set the example for their dealer/service network? A perfect example is the response to my “going public” with my Senna story. MV had a chance to do the right thing from the start and chose not to. At that point I would have just looked at the whole situation as 1 bad apple out of a million and still had a good opinion of the company. Even up until about a week before I “went public” they still refused to change their attitude. Its only now that I’m not keeping this thing in the closet any more that they are offering the thing that I had been asking for since the damn bike broke down. Some for of a loaner while the bike is repaired. But now it’s too late. Matt could have done this before but choose not too. On his side the only difference between then and now is the fact that I’m not being quiet any more. Unfortunately for me it’s a huge difference and my financial losses have been huge. I can’t even begin to think about selling the Senna until it is working correctly.

Matt may be a good pitchman or salesperson but it’s obvious customer service isn’t something he is good at. Or if he is actually good at it he’s forgotten when to switch between sells and service mode. The sad thing is that I’m left with no other option than to consider legal action. On my part I’ve got nothing to lose because to date my bike still isn’t working right and it costs me nothing to file suit because most of the lemon law lawyers only charge if they win your case and the defendants (if they lose) end up paying all the legal fees of both parts. Everyone seems to admit that this is a real unusual situation with Senna #212 and as such it isn’t likely that it would start a rash of demands for replacement bikes. But it seems MV USA would rather spend the cash to go to court, build even more bad feelings and even more bad press (cause for sure I’m not going to be quiet about it), than to take a cheaper more positive route and replace a motorcycle that they know is a lemon. One that they can take back to their shop and try to figure out what went wrong with this bike and make sure it doesn’t happen again. Or resolve it quicker if it does.

-- tp (tp5ow02@yahoo.com), November 09, 2003

Answers

what happened, did I miss something other than the above entry in this forum, or....when/where/how....

sorry to hear of your disaster

-- sennasixty8 (sennasixty8@yahoo.com), November 09, 2003.

If you are having so much problems, try pro italia. talk to john french about your problem....cliff

-- clifford Proctor (navflyn@apl.com), November 17, 2003.