New SLM book - freegreenspun.com : LUSENET : Service Level Management : One Thread |
FYI - Many of you have read my postings on this site as well as books (e.g., "Foundations of SLM") and articles that I have written. I have just published another book (in electronic form) - "SLM Solutions: A Buyer's Guide" It is available as a free download at http://www.emausa.com/slmbg2_registration.htmA description of the book is available at: http://www.emausa.com/slmbg2.html
If you prefer to have a hard copy, it is available at the same site, and will be available shortly on Amazon.com
I hope that some of you find this useful.
Regards,
Rick Sturm sturm@enterpisemanagement.com
-- Rick Sturm (sturm@enterprisemanagement.com), January 26, 2004
Hi!The link of the book is broked.
-- Ivan Luizio (iluizio@telefonica.com.br), October 14, 2004.